General FAQs
How do I buy or sell on Marketosh?
Buying and selling is easy!
- To Buy: Simply browse our listings, select an item, and pay securely via credit card.
- To Sell: Click the "Post a Listing" button, upload your photos, set your price, and connect your Stripe account to receive payouts.
Is it safe to shop here?
Yes. We use Stripe (one of the world’s leading payment processors) to handle all transactions. This means your credit card information is never stored on our servers. Additionally, we use a secure transaction process where funds are protected until the order is fulfilled.
How does shipping work?
Shipping is handled directly by our sellers.
- Buyers: When you purchase an item, the seller will receive your shipping address and provide a tracking number once the item is sent.
- Sellers: You can specify your shipping costs and methods when creating your listing. We recommend using tracked shipping for all orders.
What is the "Founding Member" Launch Special?
We are building a community-first marketplace! To support our early members, we have introduced the Founding Member Program:
- The first 50 sellers to join receive 0% Platform Commissions for life.
- You can list and sell as many items as you like without paying a platform fee—forever.
- Note: Standard Stripe processing fees (2.9% + 30¢) still apply. See our [Fees & Payments] page for a full breakdown.
How do I contact support?
We’re here to help! If you have questions about an order or need technical assistance, you can reach out to us at:
Email: contact@marketosh.com
We typically respond within 24–48 hours, Monday through Friday.